Administrative Support III
Your Opportunity:
Adult Community Mental Health and Addiction Services in Medicine Hat, AB is currently seeking a highly organized and compassionate individual for the role of Administrative Support III. The ideal candidate will have a strong understanding of mental health and addiction challenges, exceptional communication skills, comprehensive working knowledge of office programs and a high level of empathy helping to address issues and concerns. Working under minimal guidance and direction, the Administrative Support III utilizes enhanced skills to perform duties such as greeting clients at the front desk, booking/rebooking appointments for clients in-person and by phone, advising psychiatrist and clinicians about their clients’ arrival or changes in appointments, making reminder calls to clients, and other office tasks such as filing, photocopying, faxing, document scanning, and typing is required. The position also provides backup for other Administrative Supports in the program as well as any other administrative duties as assigned. This position will work some evening shifts until 19:15 on a rotational basis.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Adult Community Mental Health and Addiction
- Primary Location: Medicine Hat Provincial Bldg
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 22-APR-2026
- Employee Class: Regular Full Time
- Date Available: 02-MAY-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings
- Days Off: Saturday/Sunday
- Minimum Salary: $25.72
- Maximum Salary: $31.25
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:The incumbent for the Administrative Support III position will possess comprehensive practical working knowledge of various Microsoft programs, including Outlook, Word, Excel, and Teams. Proficiency in MS Teams and Zoom for virtual meetings is also required. The successful candidate will demonstrate strong technical skills, adaptability to different software systems, and the ability to efficiently manage digital communication and documentation. Comfort with multitasking, prioritizing, and flexibility in the face of frequent interruptions. The successful candidate will have completed training for Connect Care (EPIC): Clerk/Admin, Ambulatory Advanced Scheduler, Template builder, and have Work Queue Management experience. They will demonstrate a proficiency to join the administrative team and help to maintain a collaborative environment with Manager, Clinical Supervisor, and Administrative Support IV. This position will be a backup timekeeper and provide backup support for the Administrative Support IV as needed. The successful candidate will support the team with group schedule rotation creation, and template adjustments. A minimum of 2 years’ experience in an office setting is required. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application. An excellent attendance record, reliability and personal suitability must be demonstrated through your employment references.
Preferred Qualifications:Non-Violent Crisis Intervention certification. Time Keeping experience.
