Unit Clerk

Your Opportunity:

As a Unit Clerk supporting both inpatient and outpatient services, you play a vital role in ensuring seamless communication between healthcare professionals, patients, families, and departments while safeguarding patient confidentiality. In this fast-paced, dynamic role, you will manage a broad range of administrative responsibilities, including reception services, patient admissions and discharges, appointment scheduling, referral processing, transportation coordination, supply ordering, and providing administrative support to physicians and clinical teams. As a highly visible, front-facing member of the team, this role requires a friendly, positive attitude and a commitment to creating a respectful, welcoming and supportive experience for patients, families, visitors, and colleagues. You will also serve as a Unit Based Scheduler, providing essential operational support through the Workforce Management (WFM) system by monitoring staffing levels, processing advanced bookings and approved vacation requests, making schedule and payroll-coding adjustments as directed, and collaborating closely with Provincial Staffing Services to promote safe, effective, and sustainable staffing coverage for our programs. Success in this position requires a strong commitment to customer service, the ability to respond to patient and family inquiries with professionalism, compassion and respect, remaining calm and composed during challenging situations, and communicating effectively with all members of the healthcare team.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.